FREQUENTLY ASKED QUESTIONS
Everything you need to know about ordering, sizing, shipping, returns, and True Standard.
THE DETAILS
How long does shipping take?
Shipping times vary based on destination and product availability. Tracking information will be provided once your order has shipped.
How do I know what size to order?
Use the size guide available on each product page before ordering. If you are between sizes or need help choosing, contact us at support@truestandardwear.com.
Can I return or exchange an item?
Items must be unworn, unwashed, and in original condition to be eligible for return or exchange. Return requests should be made within 30 days of delivery.
Are shipping charges refundable?
Original shipping charges are non-refundable unless the item received was incorrect or defective.
What if my order arrives damaged or incorrect?
Contact support@truestandardwear.com with your order number and photos of the item. We will review the issue and help make it right.
Can I return Final Sale items?
No. Items marked Final Sale are not eligible for return or exchange.
How can I track my order?
Once your order ships, tracking information will be sent to the email address used at checkout.
Can I change or cancel my order?
Contact us as soon as possible at support@truestandardwear.com. We cannot guarantee changes or cancellations once fulfillment has started.
How do I contact True Standard?
For order and customer support, email support@truestandardwear.com. For general inquiries, email hello@truestandardwear.com.
Where can I follow True Standard?
Follow @truestandardwear for new drops, brand updates, and early looks.
NEED SOMETHING ELSE?
Reach us at support@truestandardwear.com and we’ll help you out.